> ## Documentation Index
> Fetch the complete documentation index at: https://stripe-sendcloud-docs.vinaka-apps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy policy

> How Vinaka Apps handles data in the Stripe Sendcloud app.

Last updated: February 19, 2026

## 1. Who we are

This Privacy Policy explains how **Vinaka Apps** ("we", "us", "our") processes data when you use the Stripe Sendcloud app (the "App").

Contact: [support@vinaka-apps.com](mailto:support@vinaka-apps.com)

## 2. Scope

This policy applies to data processed through:

* the Stripe app UI,
* backend API endpoints used by the app,
* Stripe and Sendcloud webhook processing.

## 3. Data categories we process

### Tenant configuration data

* Stripe account ID,
* selected webhook trigger events,
* sandbox/live indicator,
* webhook endpoint metadata,
* billing linkage fields (customer/subscription status references).

### Sync operation data

* Stripe event ID,
* Stripe invoice ID,
* Stripe customer ID,
* Sendcloud order reference,
* sync trigger (`automatic` or `manual`),
* sync status and technical error code,
* timestamps.

### Sendcloud update data

* Sendcloud order reference,
* external order reference,
* parcel/shipment reference,
* tracking number and tracking URL,
* update status and timestamp.

### Credentials and secrets

* Sendcloud API credentials are stored in Stripe Secret Store.
* Stripe webhook signing data used for verification is stored in Stripe Secret Store (account scope).

## 4. Data usage purposes

We process data to:

* configure and run invoice-to-Sendcloud sync,
* prevent duplicate order creation,
* expose sync and shipment status in Stripe,
* enforce billing/subscription rules,
* secure and monitor the service.

## 5. Data sharing

We share data only with required service providers, including:

* Stripe,
* Sendcloud,
* hosting/database infrastructure providers.

We do not sell personal data.

## 6. Retention

We keep operational records only as long as needed for service operation, reliability, support, and legal/accounting obligations.

Deletion requests can be sent to [support@vinaka-apps.com](mailto:support@vinaka-apps.com).

## 7. Security

We apply reasonable technical and organizational measures to protect data in transit and at rest.

No system can guarantee absolute security.

## 8. Your rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, object, or request portability.

Contact us to exercise rights: [support@vinaka-apps.com](mailto:support@vinaka-apps.com)

## 9. Changes

We may update this Privacy Policy. The current version is published on this page.